ANSWERS TO POPULAR MOTORCRAFT TOPICS

FREQUENTLY ASKED QUESTIONS

HOW DO I KNOW IF A PART IS COUNTERFEIT?

Unfortunately, our high quality breeds a lot of imitation. Most Fort Parts are stamped with the Blue Oval or Motorcraft® brand so that you know it's authentic. If a part you received does not have one of those stamps, then it may not be a Ford Part.

WHAT DO I DO IF I SUSPECT I HAVE A COUNTERFEIT PART?

Ford Motor Company takes the reputation and legality of its parts very seriously. If you suspect you've received a fake Ford Part - one in Genuine Parts or Motorcraft® brand - we'd greatly appreciate knowing about it. Information will be reviewed and handled discreetly and professionally by a trained Ford Motor Company representative. Visit fordbrandprotection.com for more information.

WHAT IS A MSDS?

The material safety data sheets (MSDS) are part of the Federal Hazard Communication Standard. This regulation is administered by the Occupational Safety and Health Administration (OSHA) under the Occupational Safety and Health Act of 1971 with its amendments. The purpose of the Hazard Communication Standard is to provide information to people who may be exposed to hazardous materials in their jobs. The MSDS also contains information required to comply with various federal and state regulations in written form. Chemical manufacturers and importers are required to obtain or develop a material safety data sheet for each hazardous chemical they produce or import. Distributors are responsible for ensuring that their customers are given a copy of these MSDS. Employers must have an MSDS for each hazardous chemical they use.

If you have any questions relating to the information on an MSDS hotline, please contact the Ford MSDS hotline via:

Phone: 1-800-448-2063
Fax: 1-800-466-3753
Email: msds@brownart.com

WHAT ARE VOCS?

Volatile Organic Compound (VOC) means any compound containing at least one atom of carbon, excluding certain compounds. Examples of products which contain VOCs include glass cleaners, engine shampoos, brake cleaners, carburetor or fuel-injection air intake cleaners, and windshield washer solvents.

IS THERE ANY CONSIDERATION OF HAVING AN INTERVAL SCHEDULE FOR POWER STEERING FLUID? AFTER ALL, IT DOES WEAR AND GETS MATERIAL IN IT.

Power steering fluids and systems are designed to be filled for life. No fluid changes are necessary unless the system is dismantled.

IT IS SOMETIMES DIFFICULT TO KEEP TRACK OF WHAT CHEMICALS GO WITH WHAT VEHICLES. HOW CAN I MANAGE THIS INFORMATION OR IS THE INFORMATION COMPILED ANYWHERE?

There are quick reference charts for a number of the chemicals and lubricants that can be viewed by clicking here.

I HAVE A QUESTION CONCERNING ONE OF THE FORD/MOTORCRAFT CHEMICAL AND LUBRICANT PRODUCTS I USE. WHOM DO I CONTACT?

Please submit your question via the SDS Help Desk (msds@brownart.com), or call the SDS Help Desk at 800-448-2063.

SOME COMPANIES MARKET A "UNIVERSAL" ANTIFREEZE/COOLANT CLAIMING THAT THEIR PRODUCT CAN BE USED FOR ALL VEHICLE APPLICATIONS. CAN I USE A "UNIVERSAL" ANTIFREEZE/COOLANT IN MY VEHICLE?

Ford does not recommend the use of non-approved "universal" coolants in Ford, Lincoln, and Mercury vehicles. For more information on Ford’s position on "universal" antifreeze/coolants and potential consequences of using an incompatible coolant, please read the following statement.

SITE ACCESSIBILITY

At Ford Motor Company, we are committed to making our website accessible for all of our site visitors. In addition to the improvements we have completed, our teams continue to work dedicatedly to ensure our website content is accessible so that our site visitors have the best possible experience.

For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711.

MOTORCRAFT WARRANTY

A Warranty as strong as our parts

Every warranty is for 2 years with unlimited mileage and includes labor. That's Motorcraft strong.

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